samsung galaxy Active2 don't measure heart rate

[GMHo]

HAs it happend something with this function ? model nummer: SM-R825F serienummer RFAMB2T3X7H

I have tried Q/A's and it doesn't work.

[xSteveuk]

Hi,
I know you said tried Q/A
Found this page That maybe helpful

Heart rate tracking are not working on Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003204/

[GMHo]

I have tried this q/a and it is still not working. Earlier there was a green beam Wien this function was on. Now it is not there...