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Samsung galaxy active watch touchscreen not working

(Topic created on: 25-12-2020 02:34 PM)
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Pogotosh
First Poster
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Hi, 

 

Just received a Samsung Galaxy active watch as a Christmas gift. I have set it up and connected it to my phone but my touchscreen on the watch doesn't work. I get the same error message every time i try to do anything on the watch screen 

 

"Try again. Touch the screen with your palm to turn it off." 

 

Could you please help me troubleshoot this? I have tried to reset the watch as well but to no avail. 

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1 REPLY 1
ChrisM
SuperStar
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Have you tried a full factory reset of the Watch, @Pogotosh? Have a look at this link from our friends in Singapore.

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