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Original topic:

Samsung Ear Buds Pro: Yodel Delivered to Wrong Person

(Topic created on: 22-04-2022 03:31 PM)
mddanial100
Apprentice
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Wearables

Apparently, my Samsung Ear Buds have been "delivered" according to the tracking page. However, when I contacted Yodel about where my parcel went, they claimed that they delivered it to someone with a name I have never heard of in my life. Until today, I have 0 updates about the progress of the investigation. Is anyone else having this issue?

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6 REPLIES 6
Members_Nf7mXuR
First Poster
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Wearables

Yes! They have stolen my ear buds. They have been at the depot for weeks with no update! They are renowed for this apparently if you check the complaint page on Facebook , they need investigating They are taking peoples items and lying.  I have to now go back to samsung and try get another sent out as they have no proof of delivery to my address. If you don't have any photos of your parcel at the door then you can claim to samsung that you never received them and yodel have no evidence they have delivered them. They are terrible and why ant retailer use them is beyond me ! 

mddanial100
Apprentice
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Wearables
Let me know if you have any success with this! Because it's been 3 weeks and I have 0 progress.
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MrJCharming
Voyager
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Wearables
The sender (samsung) should be able to claim for loss but I'm pretty sure they need to put the claim in
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MrJCharming
Voyager
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Wearables
Try giving thr social media team a try, I find them super helpful and responsive
mddanial100
Apprentice
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Wearables
Just dropped them a message and hopefully everything will work out.
Obsydian
Helping Hand
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Wearables
Yodel oh no
Regards Obsydian
DAILY DEVICES
ZFold4 [Mobile], Pro5 [Watch], S8 Ultra [Tablet], Book2 i5 [Laptop], Buds Pro2 [Buds] M70A 32/43" [Monitor], Smart Tags+, iPad Mini 5 and iPad Pro 12.9 GEN2 [Tablets], Dell Inspiron G5 Laptop

HOUSEHOLD DEVICES
ZFlip3 [Mobile], Watch5 [Watch], S7+ and S6 Lite [Tablet], QN95A [TV], Q900A [Soundbar], MC28M6075CSM [Microwave], Samsung Level [Speaker], Buds Pro [Buds], iPhone 12, iPad Air 2, Air tags