had the exact same issue with an S21 today too. Took 35 mins to have customer services tell me they will respond in 24-48 hours. Zero communication with why they recalled it but happy to take my money. Might just dispute the purchase with AMEX as I will get money money back and cost them the money AMEX charge for a dispute.
This just happened to me - I tried the chat but the person said it’s showing as shipped to be delivered today except on the tracking for DPD says it’s been recalled. I have no information from Samsung or any update on what’s happening but it looks like they’ve done this to a few people. Kinda looks like Samsung week was a con tbh. They’ve taken our money but no product
Yeah I'm frustrated because I specifically need it arriving today and now it wont be with zero reason. Just gonna pick up a google pixel pro instead I think.
Exactly my thoughts. I’ve been a loyal Samsung customer for like 6 years but I cannot tolerate their customer service departments anymore. This is beyond unreasonable recalling products with no explanation or update. I only noticed through tracking if I didn’t track I wouldn’t have known. It’s ridiculous so I will finally be making the switch to either google or Xperia