10-09-2021 05:58 PM
10-09-2021 06:34 PM
Did Samsung send DPD courier service to collect the faulty Buds @pinafore44 ?
If so then it's Samsungs responsibility to chase up DPD to find out what's happening.
It's understandable Samsung want to know what's happened to the product but that shouldn't affect your refund as you've followed what Samsung have advised as in the route to return a product.
That said they'll want to investigate.
I assume you've been emailing the Samsung Online Shop department for an update.
Did you receive an automated response from those emails which confirms they received your email ?
If not then your emails haven't been probably received by Samsung.
If you did receive and automated response then check the response content to see if they advise of a timeframe.
If they haven't responded within the timeframe then you can raise a complaint ticket with Samsung.
If you used your own choice of courier services to send the item back or the postal service then you'll need to check what their lost in-transit policy is.
When I personally ran into communication issues when I sent a Samsung phone back I ended having to use the Samsung CEO Contact Us email route, and they resolved the issue within a few days.
Your Bank maybe able to help recover funds if you paid via your bank card.
If you used PayPal then look at their resolution centre policy for refunds.
I wish you all the best with this.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
11-09-2021 05:51 AM
11-09-2021 05:56 AM
In that case @pinafore44 if this was my situation and if my emails were not being responded to, and the deadline set by Samsung had passed I would do the following, which I actually had to do when I sent back a Phone, Samsung Buds Live and a Samsung Leather Case last year.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
11-09-2021 06:06 AM
11-09-2021 06:21 AM
I haven't used Klarna but it might be worth checking their Terms and Conditions in regards to refunds.
That said they'll probably want to get the authorisation from Samsung to process the refund.
Please let us know how you get on.
🤞 for you.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
13-09-2021 03:36 PM
14-09-2021 07:49 AM
14-09-2021 07:52 AM
14-09-2021 08:13 AM