27-03-2020 10:17 PM in
I'm facing a problem with my Samsung buds where the left bud is not contacting
in the wearable app next to the left bud there is ! and the right one is working fine
I tried to charge it overnight, unpaired-pair, reinstall the wearable app but still the left bud is not working at all
how can I fix this problem????
08-04-2020 01:05 PM in
Hi Reema, Sorry to hear that you're having issues with your Galaxy Buds. Here's a few things that you can try:
1. Place both buds in the charging case for 10-15 seconds, then place them back in your ears.
2. Disable Bluetooth on the connected mobile device for around 20 seconds then re-enable it.
3. Open the Galaxy Wearables app > About Earbuds > Reset Earbuds
If the issue persists then I recommend visiting a Samsung Support Centre where an engineer can inspect the buds for you. To find your nearest one please check the link below, select 'Mobile Device > Phones, Tablets and Wearables' and enter your post code.