Samsung buds - left ear is disconnecting

[Reema]

I'm facing a problem with my Samsung buds where the left bud is not contacting 

in the wearable app next to the left bud there is ! and the right one is working fine

I tried to charge it overnight, unpaired-pair, reinstall the wearable app but still the left bud is not working at all

how can I fix this problem????

[Edgie70]

In wearables app under settings reset the buds , then repair , hope it sorts it 

[Jonathan1205]

Hi Reema, Sorry to hear that you're having issues with your Galaxy Buds. Here's a few things that you can try:
1. Place both buds in the charging case for 10-15 seconds, then place them back in your ears.
2. Disable Bluetooth on the connected mobile device for around 20 seconds then re-enable it. 
3. Open the Galaxy Wearables app > About Earbuds > Reset Earbuds

If the issue persists then I recommend visiting a Samsung Support Centre where an engineer can inspect the buds for you. To find your nearest one please check the link below, select 'Mobile Device > Phones, Tablets and Wearables' and enter your post code.

http://www.samsung.com/uk/support/servicelocation/