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Samsung active watch

(Topic created on: 24-10-2019 04:24 PM)
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Jodes86
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So today I wore my new watcn for swimming. Had it on waterlock mode, dried it off. After swim it was fine and working then 4 hours later the screen has turned pink and glitchy. Turned watch off now cant get it back on.. placed on charger, if I press power button it vibrates but remains on black screen. 

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AndrewL
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@Jodes86: Sorry to hear that you're having issues with your Galaxy Watch Active. At this stage I recommend leaving the device is a dry place for a little longer to see if functionality returns. If the problem persists after 24 hours then it would be beneficial to visit one of our Support Centres where an engineer can inspect the device for you. To find your nearest one please follow the link below, select 'Mobile Device > Phones, Tablets and Wearables' and enter your post code.

http://www.samsung.com/uk/support/servicelocation/
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Jodes86
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Thank you for your quick response. Its currently in a dry place..
If I put it on charge on the app its telling me its charging, and all the other information. Its just the screen itself on the watch face wont come on. It is remaining black
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