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s3 frontier not counting calories

(Topic created on: 27-04-2017 08:11 PM)
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leyton2002
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hi. i have a s3 frontier that works fine day to day but when i use the samsung health app it doesnt count calories. i set it to treadmill and jog for 30 minutes when ive finished no calories have been counted. calories are counted fine when using the normal watch face.

any ideas?

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7 REPLIES 7
KellyM
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Hi @leyton2002,

 

Are you still experiencing problems with the calorie count?

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leyton2002
First Poster
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hi. yes doesnt count calories on treadmill setting. it used to count if i set it to run and turned off location. but that now doesnt work either.

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KellyM
Helping Hand
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Can you check whether you have Walking/Running selected in the Workout Detection settings on your Frontier? On your Watch, head to Apps > S Health > Rotate the bezel to Settings > Workout detection > Walking/Running > Toggle On. 

 

Can you also check that your S3 Frontier is up to date? On your phone, head to Samsung Gear > Settings > About Gear > Update Gear software.

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leyton2002
First Poster
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hi yes its on and up to date
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KellyM
Helping Hand
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That's great! Can you let us know of any other troubleshooting that you've tried?

 

What steps are you taking to start a treadmill workout using your Frontier? Does it log calories of a run/walk that is detected automatically? 

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leyton2002
First Poster
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samsung health,activity type, treadmill. start.

it automatically counts caloroes if im out walking but not on treadmill even if i turn off location.
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susana_h
Student
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Hello Kelly. My calories consumed is not showing on my Gear 3. Calorie limits, etc do sync but the calories entered on phone do not sync to watch nor the other way around. Help!
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