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S3 Frontier back cracked while charging

(Topic created on: 20-06-2019 06:27 AM)
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theJP3
Apprentice
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15574819029263301580391583605617.jpg

 

 

 

This is rediculous.  I put my watch on the charger at night and this is what I woke up to.  I have only had this watch for two months and take excellent care of it. 

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3 REPLIES 3
BandOfBrothers
Samsung Members Star ★★
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I'd suggest to take your watch to a Samsung Experience Store or Samsung Service Centre and explain what's happened and they'll advise.

 

They may help under the 24 month manufacturing warranty however they may decide its user caused damage.

 

The issue would be not being able to prove what's happened.

 

If they decline a free repair then maybe if you have household contents insurance you can use your policy. T&C's and excess fees may apply.

 

I wish you all the best with this situation. 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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theJP3
Apprentice
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Thank you.  I shipped it off for repairs. 

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James_Tom
Journeyman
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check mine, same thing less than a month of ownership......20190530_214616.jpg

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