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Original topic:

S21 ultra, Samsung watch

(Topic created on: 11/05/21 19:49)
samlg
Explorer
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Wearables
I've just got the Samsung galaxy s21 ultra and I cant seem to connect my Samsung galaxy watch. My watch just won't connect to my phone but will connect no problem to my galaxy s10. Anyone know why this could be? I've tried Google and I've followed everything they have said to do but still no luck. Thanks guys
8 REPLIES 8
Jack1547
Explorer
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Wearables
You may need to delete the watch from your S10 first then set up again through S21. Make sure to back up your data to your Samsung account beforehand though.
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samlg
Explorer
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Wearables
I've done that too. My phone is telling me I'm connected to the watch and if I leave the house without my watch is says it has disconnected but nothing is syncing, like my steps and when my phone rings or message, it doesn't come through on my watch. But my watch is saying couldn't connect.

Screenshot_20210511-192304_Settings.jpg

20210511_192759_197.jpg

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ade0501
Navigator
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Wearables
A bit of a daft question, have you got the galaxy wearable app installed as well? If so try using the manage devices option and see if that helps
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ianbuk
Explorer
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Wearables
You do have to delete it. The watch will just end up looking for the old phone. You notice this sort of thing the most when you reinstall the device. Suddenly connection issues you used to have dissapear.
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Callum87
Explorer
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Wearables
Have you got the Bluetooth version of the watch or the 4G (LTE) version?
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samlg
Explorer
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Wearables
Bluetooth x
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Callum87
Explorer
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Wearables
The watch and the phone have to always be near each other for them to sync. Only the 4G watch works by itself without your phone near by.
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samlg
Explorer
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Wearables
Thanks for the advice guys. Ended up going into 02 and they rebooted my watch and then managed to connect no problem
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