S20 Galaxy Watch Active

[JPD7]

Anybody else having trouble tracking their claim for the watch with the S20 offer?

Track my claim doesn't recognise my claim reference number, and the claims telephone line doesn't let me speak to an operator. My claim got validated 3 weeks ago!

[MisterSpacecake]

they will text you with updates on when its validated and when its being sent

[JPD7]

thanks mate, much appreciated!

[John1988]

so I have been validated.

but nothing has happened since then. I know it says upto 45 days, but I have nothing other than saying it has been validated. lol.

I wish there was a more convenient way to understand what is actually happening and roughly when it is going to happen

[JPD7]

Same here! I called the phone line and it just says to track it, but the tracking page won't work for me

[JonnyG]

I had my claim validated 3 weeks ago....still awaiting news as to when I'm likely to be sent my watch 😡😡

[JonnyG]

okay so, good news! had an email to say its been sent, any ideas on timescale for delivery??

[AML2604]

where can I track my claim

[Skeels]

I had mine validated on the 30th September but not heard anything since & can't seem to track it? does anyone have the phone number?

[Kat1414]

the Tracking page isnt recognising my claim number and im not sure whats happening