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Original topic:

Right samsung bud will not connect

(Topic created on: 22/05/20 15:23)
Jonpaulm07
First Poster
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Wearables

I have the samsung galaxy buds but suddendly the right ear bud wont connec . I have tried cleaning disconnecting and forgetting on bluetooth and wearables app but nothing works i have tried only charging the right ear the light will apear on case but still will not connect i think it may be that it is not charging but so not see why this would be happening Screenshot_20200515-190716_Galaxy Buds.jpg

 

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SjorsK
Superuser I
Superuser I
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Wearables
Try to put them back in the case and charge them fully. Disconnect them from the phone and try to repair them, that tends to solved the issue for me in the past :smiling-face:
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Jonpaulm07
First Poster
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Wearables

Tried this makes 0 diffrence

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Jonathan1205
Samsung Helper
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Wearables

Hi Jonpaulm07, Sorry to hear that you're having issues with your Galaxy Buds. Here's a few things that you can try:
1. Place both buds in the charging case for 10-15 seconds, then place them back in your ears.
2. Disable Bluetooth on the connected mobile device for around 20 seconds then re-enable it. 
3. Open the Galaxy Wearables app > About Earbuds > Reset Earbuds

If the issue persists then I recommend visiting a Samsung Support Centre where an engineer can inspect the buds for you. To find your nearest one please check the link below, select 'Mobile Device > Phones, Tablets and Wearables' and enter your post code.

http://www.samsung.com/uk/support/servicelocation/

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