17-05-2020 11:11 AM
I have the samsung galaxy buds but suddendly the right ear bud wont connec . I have tried cleaning disconnecting and forgetting on bluetooth and wearables app but nothing works i have tried only charging the right ear the light will apear on case but still will not connect i think it may be that it is not charging but so not see why this would be happening
17-05-2020 09:16 PM
17-05-2020 09:29 PM
Tried this makes 0 diffrence
22-05-2020 02:23 PM
Hi Jonpaulm07, Sorry to hear that you're having issues with your Galaxy Buds. Here's a few things that you can try:
1. Place both buds in the charging case for 10-15 seconds, then place them back in your ears.
2. Disable Bluetooth on the connected mobile device for around 20 seconds then re-enable it.
3. Open the Galaxy Wearables app > About Earbuds > Reset Earbuds
If the issue persists then I recommend visiting a Samsung Support Centre where an engineer can inspect the buds for you. To find your nearest one please check the link below, select 'Mobile Device > Phones, Tablets and Wearables' and enter your post code.
http://www.samsung.com/uk/support/servicelocation/