Replacement ear tips

[Members_GmWrQO0]

I lost a silicone ear tip of my galaxy buds pro.

Most in-ear headphones use round tips, that are more or less universal. Samsung uses proprietary tips that are oval and have two notches.

I was hoping to purchase some replacement tips from Samsung, but it turns out Samsung doesn't sell replacement ear tips. There are some third-party tips avaliable, all very expensive for a simple piece of silicone, and they all take about a month to arrive.

If there were no third-party replacements making these silly proprietary tips (and there aren't many by the way), my 150€ buds that were the flagship Samsung buds would be rendered unusable, even though they are like new, and perfecly functional.

Does this make any sense? Is the official Samsung position that ear tips aren't replaceable parts and a perfectly functional set of headphones should get thrown out because they are missing them?

[MartijnK]

Hi @BrianA2, good morning. 

Thank you for reaching out! We don't sell these spare parts our self. If you share the model number of your Galaxy Buds, I can look what the part number is so you can order this at a local retailer.

Kind regards,

Martijn

[BrianA2 · Accepted solution]

I already found mine, it fell into a bag. But thankyou

[Members_TB754WR]

Hi, I am also searching for some original tips for the 1000xm4 earbuds, as mine are degrading and losing some material.

Is it possible to order some from you? I am in Italy.

[MartijnK]

Hi @Members_TB754WR, good morning.

Thank you for reaching out but I think you've contacted the wrong brand. When I start a search record for the 1000xm4 earbuds Google forwards me to a different brand 😉 Sony

Good luck and kind regards,

Martijn

[Members_TB754WR]

😂

I can't believe I just made this mistake!

Thank you for letting me know!

[ThisIsArty]

would this be possible for me too? This exact thing happened to me as well except i need the large sized tips so my buds + don't even fit anymore.

[MartijnK]

Hi @ThisIsArty, good afternoon.

Thank you for reaching out to the Samsung Community! We don't sell the ear or wing tips in our webshop, however you can still buy these at different retailers. 

Kind regards,

Martijn

[Jeroen1983]

Hi Martijn, 
Can you redirect me to the recommended third party eartips? Quite a shame it's not directly available from Samsung.

Kind regards,

Jeroen

[MartijnK]

@Jeroen1983 

You can find these at several different retailer, we don't have any recommendation for this. 

Kind regards,

Martijn

[Janinebotes]

I am in South Africa and is experiencing the same problem. I cannot find replacement buds anywhere in South Africa. Samsung SA is just apologizing for my inconvenience with no solution.