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Original topic:

Received Galaxy buds today, but only 1 connecting to bluetooth

(Topic created on: 08-04-2019 09:11 AM)
Alan88
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‎08-04-2019 09:11 AM - last edited ‎17-05-2019 01:59 PM by Moderator ) in 

Can anyone help, I received galaxy buds today and only 1 will connect.

When I go on my settings it says 2 are connected, however when I'm on the wearable app, only 1 is connected and the other one has a ! next to it.

 

I have already uninstalled and reinstalled the app, restarted my phone etc and I'm still having the same problem.

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ChelseaH
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‎08-04-2019 10:47 AM in 

Hey Alan.

That doesn't sound good 😞 I'd probably try a reset on your Galaxy Buds if you haven't already. You can head to the Galaxy Wearable app and select the About Earbuds option - this will bring up the Reset Earbuds selection. Another thing to try is un-pairing the Galaxy Buds and repairing them, but ensure the buds are within 10m of the phone you're connecting them to!

Keep everybody updated! :face-with-tears-of-joy:
DaveS80
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‎29-06-2020 07:23 PM in 

I've got the same issue just received mine today only left will pair I've tried all the above troubleshooting did you find resolution? 

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