02-10-2021 09:21 PM
03-10-2021 09:08 AM - last edited 03-10-2021 09:08 AM
03-10-2021 12:20 PM
@LivOle: Which of our watches are you experiencing this issue with? Are you finding that the irritation occurs below where the watch face rests on your wrist, or around the strap area? Have you spoken with a GP to see if they're able to shed any light on the reaction you're having?
The user manual states the following with regards to skin irritation while wearing the Galaxy Watch.
• Do not use soap, cleaning agents, abrasive materials and compressed air when cleaning your Galaxy Watch and do not clean it with the ultrasonic waves or the external heat sources. Doing so may damage the Galaxy Watch. Skin irritation may be caused by soap, detergents hand sanitizers, or cleaning agents left on the Galaxy Watch.
• Clean your wrist and band after exercising or sweating. Clean the Galaxy Watch with freshwater, wipe it with a little rubbing alcohol and dry your Galaxy Watch thoroughly.
• When you remove sun block, lotion, or oil, use a soap-free detergent, then rinse and dry your Galaxy Watch thoroughly.
• If the Galaxy Watch gets stained or contains any materials, wipe it with a moistened soft bristle toothbrush.
If the issue is persistent, and you have taken the above into account, then please send a private message to Sam_UK with further details, and myself or one of the other mods will get this escalated for you.
03-10-2021 11:08 PM
03-10-2021 11:10 PM
04-10-2021 01:48 PM