@raviii: To give me a better understanding of the issue, please can you confirm which device you have, and when and where it was purchased? If it was a Galaxy A52s 5G or Galaxy A53 5G purchased between 17th March - 26th April 2022, then please can you let me know if you have submitted your claim for the Buds Live via the link below, and received confirmation that your claim has been successful?
@raviii: Did you pre-order the Galaxy S22 Ultra, or purchase it between the 25th February - 5th April? If so, and if you claimed the Buds Pro within 60 days of the purchase date, then please reach out to the Promotions Team at galaxylaunchoffers@samsungpromotions.claims and an advisor will be able to look into this further for you.
@raviii: I understand your frustration completely. I appreciate that you may have been in touch previously, however I do strongly recommend reaching out to the Promotions Team via the email address above, as they are best placed to look into this further for you. Please make sure to include your claim reference when you get in touch, and the date the claim was validated, so the matter can be properly investigated.
