New gear fit2 rebooting

[Malleybo]

Hi, yesterday I bought a new gear fit2 and I'm trying to connect it to my phone(S9+) when the fit2 asks if I want to sync the data with my phone I tap yes and then it asks for my pin, when I enter it the fit2 restarts taking me back to the language selection, enter new pin e.t.c again.

Is this suppose to happen or is the fit2 faulty?

TIA

malleybo

[BandOfBrothers]

Can you reset the Gear Fit to try again. 

If this was me I would visit my most local Samsung Experience Store for guidence but I understand not all countries have brick and mortar Samsung stores. 

If you don't then go back to the shop and ask them to help. 

If it won't then ask for a new one. 

[Malleybo]

Yeah, well not having much luck, just restarts when I try to connect it with my phone, looks like it's a faulty unit. 

Will take it to the Samsung store tomorrow.

Anyway thanks for the reply