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Original topic:

MyFitnessPal and Samsung Health not connecting any longer (steps)

(Topic created on: 30-08-2019 04:03 PM)
twizlan
Apprentice
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Wearables

Hello, anyone having this issue?

 

As of today I noticed that my steps from my Galaxy Watch Active, recording in Samsung Health, were not being synced to MyFitnessPal.

 

In the settings for Samsung Health, it no longer offers me the options for allowing read/write access for each data item, it just has 1 toggle "all permissions". 

 

In the Apps Connected area of MyFitnessPal, it now just says "connect" under Samsung Health, I click on it, it opens a little menu with 1 item of data "all permissions". 

 

It seems as though the actual permissions have been broken with the last update.

 

I have tried the following:

- Clear cache on both, then restarted.

- Reinstall both apps fresh.

 

I am now at the end of the road, I think it could be the latest update causing issue, which was 2 days ago (For Samsung Health).

 

Reading the reviews on the Galaxy App Store it looks like multiple other people are having this issue since the last update.

 

Just trying to raise visibility.

T

 

Edit: A workaround has been identified that seems to be working! Credit to the below. 

 

@Gisbourne wrote:
Hi all,


Find this workaround while browsing the MyFitnessPal forums which seems to be working...

megapsyk
Aug 30, 2019 01:20PM PDT

I found this comment on a Google Play app called 'Health Sync:

Samsung Health missing permissionsSamsung withdrew accidentally all permissions for Health Sync on August 30, 2019. We are in contact with Samsung to fix this. Temporarily you can use the special developers mode in Samsung Health as workaround. This doesn't do any harm. Open Samsung Health, go to the Settings menu, choose 'About Samsung Health' and tap the version number ten times in a row.'

I tried this and I can sync now. Either they fixed the issue or the developers mode worked.

Good luck 😊

 

 

53 REPLIES 53
Davinasusan
Apprentice
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Yep, it worked !! Thanks so much !!!
Udflyer
Apprentice
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@Gisbourne wrote:

Hi all,

 
Find this workaround while browsing the MyFitnessPal forums which seems to be working...
 
 megapsyk
Aug 30, 2019 01:20PM PDT
 
I found this comment on a Google Play app called 'Health Sync:
 
Samsung Health missing permissionsSamsung withdrew accidentally all permissions for Health Sync on August 30, 2019. We are in contact with Samsung to fix this. Temporarily you can use the special developers mode in Samsung Health as workaround. This doesn't do any harm. Open Samsung Health, go to the Settings menu, choose 'About Samsung Health' and tap the version number ten times in a row.'
 
I tried this and I can sync now. Either they fixed the issue or the developers mode worked.
 
Good luck 😊

This worked in that it got all the permissions back.... So now it's syncing with another app I use, LifeSum.... But now I get an error from MyFitnessPal that says "We were unable to connect to the server To synchronize."

prstrindade
First Poster
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Thanks a lot! Just only enable the developer mode on Samsung Health solved the problem! The Sync Health is the best app to sync health data between many apps (Fitbit, Google Fit, Garmin etc)! I recommend it!

RalphWigum
Apprentice
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That worked great, thanks for the help 👍🏻
twizlan
Apprentice
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Edit! See below, incorrectly replied here!

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twizlan
Apprentice
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@Gisbourne wrote:

Hi all,

 
Find this workaround while browsing the MyFitnessPal forums which seems to be working...
 
 megapsyk
Aug 30, 2019 01:20PM PDT
 
I found this comment on a Google Play app called 'Health Sync:
 
Samsung Health missing permissionsSamsung withdrew accidentally all permissions for Health Sync on August 30, 2019. We are in contact with Samsung to fix this. Temporarily you can use the special developers mode in Samsung Health as workaround. This doesn't do any harm. Open Samsung Health, go to the Settings menu, choose 'About Samsung Health' and tap the version number ten times in a row.'
 
I tried this and I can sync now. Either they fixed the issue or the developers mode worked.
 
Good luck 😊

Our saviour 😁😁❤️

Charm25
Apprentice
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I've tried tapping 10 times and def still not working. Please fix asap!!

RalphWigum
Apprentice
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I'm not sure if you have done yet, but after you've tapped 10x and unlocked the developer options on Samsung health, go back into myfitnesspal, apps and devices - Samsung health, when you now click connect it will give you the permissions separately instead of one switch for all permissions 👍🏻

RalphWigum
Apprentice
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Wearables
I'm not sure if you have done yet, but after you've tapped 10x and unlocked the developer options on Samsung health, go back into myfitnesspal, apps and devices - Samsung health, when you now click connect it will give you the permissions separately instead of one switch for all permissions 👍🏻
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JB89
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