My earbud

[MasonCunningham]

 right galaxy bud has stopped working. It won’t charge, pair, make the pairing(sensor) noise when it’s picked up from the charging case. However it does activate the Red Light  on the case when placed back inside. Not sure if the charging spots on the buds have stopped working. It was working fine earlier but then the sound quality  became jitterish and few minutes later, dead. Also when I go on my Galaxy Wearables app, it shows the left bud’s stats and battery life while the right shows that it’s disconnected or just not charged. Someone please help!

[CarlH]

Hi @MasonCunningham. What phone do you have your Galaxy Buds connected to? How long have you left them on charge for? 

[MasonCunningham]

Hello, 

I have a galaxy s10 plus and I lost one of my ear buds at the gym and finally found it again but it just will not connect back to my phone.. the charge is ok as my left one is working but tight one just wont connect 

[CarlH]

When and where did you purchase them? ^CH

[MasonCunningham]

I got then with my phone as I qualified for the promotion so they come from online 

[AndrewL]

@MasonCunningham: If you leave the Buds connected to the charging case for 15-30 minutes, does the LED turn green? Have you tried forgetting the Bluetooth connection, then re-adding the Buds to see if this helps?

[MasonCunningham]

Yeah they are both connected and have tried forgetting them and reconnecting also trying to add them to a different phone and still kot connected.. yes they do go green after charge 

[Jonathan1205]

Hi MasonCunningham, Sorry to hear that you're having issues with your Galaxy Buds. Here's a few things that you can try:
1. Place both buds in the charging case for 10-15 seconds, then place them back in your ears.
2. Disable Bluetooth on the connected mobile device for around 20 seconds then re-enable it. 
3. Open the Galaxy Wearables app > About Earbuds > Reset Earbuds

If the issue persists then I recommend visiting a Samsung Support Centre where an engineer can inspect the buds for you. To find your nearest one please check the link below, select 'Mobile Device > Phones, Tablets and Wearables' and enter your post code.

http://www.samsung.com/uk/support/servicelocation/