My Buds live wont connect to the wearable app?

[Billyu]

Hi all,

My buds live will connect to my Samsung S7 but when i try to connect them to the wearable app nothing happens, does anyone know what im doing wrong or if im missing something.

Cheers

[Callum87]

Are you opening the buds live case when trying to connect them?

[Billyu]

Yes

[Edgie70]

Fake buds will not connect to the wearable app , where did you buy them from ?