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Original topic:

Music volume control on galaxy watch 4

(Topic created on: 05-03-2022 01:18 AM)
Fatih
Navigator
Options
Wearables

Hi does anyone know how to fix this?

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2 REPLIES 2
TessM
Mastermind
Options
Wearables

Hi @Fatih  ,

 

It's difficult to identify the root of the issue without hands on your watch. Can you please try to reproduce this and send our colleagues an error report attaching a video showing the issue and the watch log after this occurs?

To get the watch log you will need to follow these steps:

1. On the watch, make sure that Settings > About Gear > Report Diagnostics > Toggle On.

2. As soon as you experience the issue (or within 15 minutes of it happening), on your phone, launch ‘Galaxy Wearable App’ > More (3 dots) > Contact us > Error Reports > Input Symptoms > SEND. 

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Fatih
Navigator
Options
Wearables

Okay will do it. Thank you.

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