01-02-2021 06:55 PM - last edited 01-02-2021 07:27 PM
After pre-ordering the galaxy buds pro.
I've got a notification saying that the shipment is on its way, but when I open the tracking via DHL Express, they only say that they've got the label but not the actual shipment since Friday!
And when I try to track my order via Samsung's website.
It tells me that my order number is invalid!
Any help please?
01-02-2021 07:41 PM in
Hey @Abo Aos, I would get in touch with the Online Shop Team on this one. You can reach them Mon-Sun | 8am to 10pm at 0330 726 7467 (UK) or Mon-Fri | 9am-5pm 0818 302 016 (IE).
02-02-2021 12:00 PM in
02-02-2021 03:40 PM in
I called them today and they said the same and that they don't know what it's all about
But after that DHL sent me tjat they have received my package and it'll be on its way to me tomorrow
So hopefully it's just some time to wait
Keep contacting them tho, maybe it'd help
02-02-2021 03:48 PM in