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MapMyRun Active 2 Not connecting

(Topic created on: 05-08-2020 12:44 PM)
15402 Views
mdezrin
Apprentice
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I just changed phones, from a Pixel 3 to a Samsung S20. I had no problem connecting MapMyRun with the pixel. However, connecting the Active 2 has been problematic overall.

 

MapMyRun on the watch keeps telling me to login in the phone . I am logged in. I log out and login. Nothing. I've deleted and reinstalled the watch app.

 

All apps and O/S are current. 

 

Inside the phone app, I see Samsung Health and other apps or devices. I don't see anyway to connect the watch . 

 

Screen_20200804_230849.png

31 REPLIES 31
Forza1
First Poster
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Did you ever find a solution for this? I am having the same issue.

GozerTheeGozerian
First Poster
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I'm having the same problem, was this ever resolved?

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mdezrin
Apprentice
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It was resolved. By Under Armour/Map My Fitness. I think I deleted the app on the phone, cleared the phone's app cache, deleted the phone app, then reinstalled.

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Scartocci
Student
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Hi I’ve the same problems but after reinstall now ask me to install app on the phone, that it is already installed.

any suggestion?

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BrisSammy
Apprentice
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Did you get a solution to this? I am having the same message on the watch.

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mdezrin
Apprentice
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See previous 6/12  comment for possible solution. 

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BrisSammy
Apprentice
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Yes I have tried clearing both cache and data and reinstalling the phone app 3 times.  Comes up asking to install the phone app every time

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mdezrin
Apprentice
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I'd uninstall both apps, clear the mapmyrun cache on the the phone, reinstall phone app and then reinstall the watch app.

I now have a Galaxy Watch 4 and of course mapmyrun doesn't run on it. Go figure. However, it does sync from Samsung Health. 

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BrisSammy
Apprentice
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That is a shame about galaxy 4. 
the under armour edition of the active 2 won’t allow the watch app to be uninstalled.  So I am stumped if deleting all phone cache and data then app doesn’t work.

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