28-01-2021 03:14 PM in
@Jayne87: Please can you confirm the model number of your earbuds? In the meantime, please head to the Galaxy Wearables app > Volume, and make sure that the volume of both buds is at a suitable level. Also, try pressing the holding the touch pad on the right earbud to increase the volume, if applicable, and disable Ambient Mode via the Galaxy Wearables app > Ambient Mode > Off.
28-01-2021 03:19 PM in