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Original topic:

Lock screen notifications

(Topic created on: 25-12-2021 12:42 PM)
Chris781
Explorer
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Wearables
Hi,

On all my previous Samsung watches, on the lock screen, the notification would be the app symbol only.

However, the Galaxy 4 shows who it is from.
Eg. WhatsApp, it shows their profile icon. Not just the generic WhatsApp icon.

Is there a way to stop this.?
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7 REPLIES 7
xSteveuk
Maestro
Options
Wearables
Hi,
This page maybe helpful

Manage notifications on
your Samsung smart watch

https://www.samsung.com/us/support/answer/ANS00061433/
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Chris781
Explorer
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Wearables
Hiya,

I've been through that page already.
It doesn't really cover it.

So I've got it selected to not show details.
But it still shows who sent whatever it was.

Whereas on my phone, it'll come up with say just the WhatsApp icon.
As did the previous 2 watch models.
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AndrewL
Moderator
Moderator
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Wearables

@Chris781: If you have your lock screen notifications set up to Hide Content, then this refers to the contents of the notifications themselves, and won't necessarily hide the details of the sender. Have you tried heading to Settings > Notifications > Show Phone Notifications On Watch, to see if there are any options here that might help? Also, on your phone, head to Settings > Apps > Whatsapp > Notifications > Lock Screen > Hide Content, to see if this helps.

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Chris781
Explorer
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Wearables
Tried all the above. Is as it should be.
It's contradicting their own phone and own watch settings previously.

Hide content, meant you get a generic icon only.
Email, text, WhatsApp, Facebook etc.
It's like a glitch.

And if it isn't, then it's going back
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Chris781
Explorer
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Wearables
Apparently, according to Samsung, this is how the new watches are meant to be.

So when they say "hide details" unlike previous models and their phones, they actually mean, "hide some details".

Rarely do manufacturers go backwards on privacy.
But I find this one really bonkers.
And I'll be sending the watch back.
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Chris781
Explorer
Options
Wearables
How do I get Samsung to actually look at this.?
Cos I don't understand why they've gone backwards on privacy options.
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Chris781
Explorer
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Wearables
Samsung are basically saying this is how the new watch is set up.
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