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Left ear buds plus is not connecting.

(Topic created on: 30-08-2020 08:05 PM)
4370 Views
ALahson
Journeyman
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Hi

I was using both ear buds this morning. Battery was completely drained so I put them back in the case to charge.  Now I can see that they are both charging but only the right ear bud connects. The left one doesn't connect. 

 

I have attached images showing the wearbles app. A picture of both ear buds charging and a picture of the left ear bud charging. 

15988142080724226566021584622510.jpg

15988142712707933803837973154912.jpg

15988142964384071755448346218722.jpg

Screenshot_20200830_195533_com.samsung.accessory.popcornmgr.jpg

 

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19 REPLIES 19
Agup
First Poster
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Hi this is happening to mine on the right side, tried suggestions above. have you had any luck? thanks!
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ALahson
Journeyman
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No I've done the above and nothing changed. I've got an appointment with Samsung tomorrow. I'll see what they say. 

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Solution
ALahson
Journeyman
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Went to the Samsung store and they advised they will either fix them or replace them with new ones. Got to say one of the best customer service I received.

 

No receipt or proof of purchase required. They said the only time they won't fix or replace is if its water damaged or if they are dropped. 

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Snowgirl
First Poster
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I too face the same issue and tried all options but nothing worked. As I brought the product in US and currently I am in India Samsung is not covering the warranty

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masood5064
Student
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hello i have same problem please help me.

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masood5064
Student
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please help me about how solve this problem.

Samsung helper 

other friends

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ALahson
Journeyman
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Hi. Hi I took it back to the Samsung store. And they completely replaced it.

 

I would suggest calling Samsung and raising a complaint as it is not something you did. This is an issue with device so basically it was purchased with a fault. I would take this through the complaint department not the store. 

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AB328
First Poster
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Place the disconnected bud in the charging case and leave it open for about an hour it worked for me.

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AB328
First Poster
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This is me after a week with only one working bud.

Screenshot_20201009-215545_Galaxy Buds+.jpg

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Diego115
First Poster
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Did you disconnect  the other bud from your phone or left it connected, and where was your other bud in the case as well or outside the case

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