30-08-2020 08:05 PM
Hi
I was using both ear buds this morning. Battery was completely drained so I put them back in the case to charge. Now I can see that they are both charging but only the right ear bud connects. The left one doesn't connect.
I have attached images showing the wearbles app. A picture of both ear buds charging and a picture of the left ear bud charging.
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30-08-2020 08:25 PM
30-08-2020 09:25 PM
30-08-2020 09:27 PM
Hi
I have cleaned them with cotton and replaced the tips and the plastic that goes around the buds. I unpaired them and paired them again. Still nothing in the left ear bud.
30-08-2020 09:59 PM
30-08-2020 10:24 PM
30-08-2020 10:26 PM - last edited 30-08-2020 10:29 PM
30-08-2020 10:41 PM
Thanks for your suggestions, I have tried that and it didn't work. I'll try draining the right ear bud and see if they charge after that. I tried taking it to Samsung as its under warrenty but because of covid 19 I had to make an appointment which is in 10 days.
30-08-2020 10:43 PM
Also as you can see the green light is lit and it is normally green when both are fully charged.
01-09-2020 06:49 PM - last edited 03-09-2020 12:56 AM
I have researched and this seems to happen to a lot of people. Does anyone know what's causing it and are Samsung doing anything about it?
From running a few tests I can see that it's draining battery off the case but the airbod is not charging. Some thing seems to be wrong with the battery.