I was using both ear buds this morning. Battery was completely drained so I put them back in the case to charge. Now I can see that they are both charging but only the right ear bud connects. The left one doesn't connect.
I have attached images showing the wearbles app. A picture of both ear buds charging and a picture of the left ear bud charging.
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Went to the Samsung store and they advised they will either fix them or replace them with new ones. Got to say one of the best customer service I received.
No receipt or proof of purchase required. They said the only time they won't fix or replace is if its water damaged or if they are dropped.
I have cleaned them with cotton and replaced the tips and the plastic that goes around the buds. I unpaired them and paired them again. Still nothing in the left ear bud.
Thanks for your suggestions, I have tried that and it didn't work. I'll try draining the right ear bud and see if they charge after that. I tried taking it to Samsung as its under warrenty but because of covid 19 I had to make an appointment which is in 10 days.
I have researched and this seems to happen to a lot of people. Does anyone know what's causing it and are Samsung doing anything about it?
From running a few tests I can see that it's draining battery off the case but the airbod is not charging. Some thing seems to be wrong with the battery.