23-05-2020 07:02 PM - last edited 23-05-2020 07:03 PM
Hi my left ear bud stopped working all of the sudden wont connect or charge wearables app show a i next to the left bud i have cleaned the connectors still nothing i have also tried using the correct cable that comes with them amd still nothing can anybody help
24-05-2020 12:49 PM
25-05-2020 04:09 PM
Hi it not redgesting that it in the case at all my right one works perfectly fine ive left them in the case for a full day to try charge it but nothing
25-05-2020 04:12 PM
I also cant updated them because it isnt regesting that there is an earbud in the case
25-05-2020 05:37 PM
Please check the magnetic connectors inside the case, are they damaged? If they are fine, can you place only the Galaxy Bud that is not working in the case? Does the case light red? If it still doesn't then your Galaxy Buds will need to be checked by an engineer for a repair. You can get in touch with the Samsung Technical Support via Twitter or Facebook to be assisted further with this: https://www.samsung.com/uk/support/contact/
27-05-2020 06:14 PM
Hi yes when i place the ear bud in it lights up red
27-05-2020 08:26 PM
Which model phone do you have the Buds connected to?
27-05-2020 08:29 PM
Samsung galaxy a 9
10-08-2020 05:51 AM
Ive tried everything you said anf nothing. Although there is a update Im not able to install it due to the left earbud not connecting to my phone.
10-08-2020 05:55 AM
Im having the exact same problem as you.