left ear bud (galaxy buds+) will not pair

[Jules276]

I just received my galaxy buds+ today. I have done ALL of the trouble shooting, deleted and reloaded the app, restarted my phone, reset the buds, but nothing is working. The case shows the left bud is fully charged, but it will not beep when I put it in my ear, and it will not connect via Bluetooth. This is super frustrating, can someone help?

[Jonathan1205]

Hi Jules276,  Sorry to hear that you're having issues with your Galaxy Buds+. Here's a few things that you can try:
1. Place both buds in the charging case for 10-15 seconds, then place them back in your ears.
2. Disable Bluetooth on the connected mobile device for around 20 seconds then re-enable it. 
3. Open the Galaxy Wearables app > About Earbuds > Reset Earbuds

If the issue persists then I recommend visiting a Samsung Support Centre where an engineer can inspect the buds for you. To find your nearest one please check the link below, select 'Mobile Device > Phones, Tablets and Wearables' and enter your post code.

http://www.samsung.com/uk/support/servicelocation/