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Left behind feature not working

(Topic created on: 11-10-2022 09:59 AM)
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mingoo
Explorer
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Hi guys 
Galaxy watch 4 classic
'Notify me when left behind ' 
this feature will not activate . Tab will not switch on.
Error message is 'please connect your watch to use this feature'
Watch is connected and working fine.
Advice please 

My Phone is Galaxy s10
All software is updated 
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1 REPLY 1
AntS
Moderator
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Hi @mingoo , It’s an odd one. 😕 I don’t have a Galaxy Watch4, but the only way I could come close to replicating the same issue with a UK S10 and a Galaxy Watch 3 was by disconnecting the two devices and trying it when out of Bluetooth range.

 

If you haven’t tried it already, you could try unpairing and re-pairing (on your S10: Settings > Connections > Bluetooth > [tap the cogwheel next to the device you want to unpair] > Unpair).

 

Might also be worth sending an error report with log files and a screenshot/short video of the issue via the Wearable app. Guide on how to do that here: https://eu.community.samsung.com/t5/wearables/galaxy-wearables-how-to-send-error-reports-for-galaxy/...