just bought buds live they won't connect with s20 plus

[ninky]

Just bought buds live they won't connect with s20 plus

[StephK1]

Hey @ninky! Are you connecting through the Galaxy Wearables app? 

[ninky]

yes

[TessM]

How strange @ninky , can I ask where did you get this from? Are these visible if you try to search for them using Bluetooth? 

[bigtp]

I too have original earbuds trying to connect and won't go into pair mode

[TessM]

So sorry to hear that @bigtp . Where did you get these from? Have you been able to connect them at any point and what device are you trying to pair this with?