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Original topic:

Issues with sleep tracking

(Topic created on: 22-01-2020 07:59 PM)
KevinMpd
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Wearables

Ok I have the Samsung Galaxy S10 plus for phone and Samsung Galaxy Active 2 watch 44mm under armour edition. I have had this issue with sleep tracking and its starting to ***** me off. I have called Samsung muliple times with no help. So here it is and my issue. I hope I am not the only one.

 

So I go to bed around 10pm every night and wake up at 530am every day. Here is the issue that I currently have with no fix. When I wake up I check my sleep tracker on my watch or via the samsung health app and it will show I was asleep from around 1130pm to midnight to 530am when I wake up. Then I click on the day before and that extra hour or 2 will show up on the day before adding that sleep to that day. Yes usually an hour and a half after going asleep you go into the transition stage and I get that. So the issue is it not recording the sleep because it does. But it's how it shown.

 

So in order for me to fix this I have to turn off the watch and then go into settings the apps then Samsung health. I have to then clear the clahe and force close the app, then wait 30 seconds then turn on the watch. Then the next day to 3 days the issue is gone. My sleep will be right and show it under the current nights sleep before going back to the other way. I have tried doing a factory reset on my watch multiple times. Have tried unistalling the Samsung health app multiple times and the samething happens. I have tried both together and still the samething happens. How do I fix this? I keep being told this is a software issue with the watch or my phone and I have to send either 1 of them in to be looked at or both in and I can't be without my phone or watch. Also this has to be able to be fixed with some kind of patch.

 

Anyone know how to fix this? 

13 REPLIES 13
OR97070
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S9+ and Active2 and my SamHealth reported all the sleep details correctly up until October 1st. Now the Sleep Score graph and Stages graph is missing (just like photos others have posted here). If I select the day in the multiple day view, the pop-up data gives the details of stages. But not in the main view. On these forums people are using several different watches, so its NOT the watches. It has to be the Samsung Health app. I too reset my watch and restored and even backed up and restored my Samsung Cloud data. Did not help. I even noticed (prior to and after backing up and restoring) that some of my previous records have missing graphs but other days are there.

This DEFINITELY has to be the fault of the Samsung Health app. On the 3rd I checked my Sleep results and the graph appeared briefly, then disappeared.

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mrssand
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I just received a notification about this issue. I actually almost forgot about it but sleep tracking was fixed on my watch/phone a while ago. This is no longer an issue for me.

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OR97070
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HOW? Was your sleep tracking fixed? HOW?

WE have tried MANY things, but it NO LONGER WORKS. 

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mrssand
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I can't remember. I know I reset my watch a few times. Maybe an update fixed it. I just got a new phone last week so that wasn't the issue. It was fixed months ago for me.

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