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Original topic:

Issues with sleep tracking

(Topic created on: 24-02-2021 07:36 PM)
KevinMpd
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Ok I have the Samsung Galaxy S10 plus for phone and Samsung Galaxy Active 2 watch 44mm under armour edition. I have had this issue with sleep tracking and its starting to ***** me off. I have called Samsung muliple times with no help. So here it is and my issue. I hope I am not the only one.

 

So I go to bed around 10pm every night and wake up at 530am every day. Here is the issue that I currently have with no fix. When I wake up I check my sleep tracker on my watch or via the samsung health app and it will show I was asleep from around 1130pm to midnight to 530am when I wake up. Then I click on the day before and that extra hour or 2 will show up on the day before adding that sleep to that day. Yes usually an hour and a half after going asleep you go into the transition stage and I get that. So the issue is it not recording the sleep because it does. But it's how it shown.

 

So in order for me to fix this I have to turn off the watch and then go into settings the apps then Samsung health. I have to then clear the clahe and force close the app, then wait 30 seconds then turn on the watch. Then the next day to 3 days the issue is gone. My sleep will be right and show it under the current nights sleep before going back to the other way. I have tried doing a factory reset on my watch multiple times. Have tried unistalling the Samsung health app multiple times and the samething happens. I have tried both together and still the samething happens. How do I fix this? I keep being told this is a software issue with the watch or my phone and I have to send either 1 of them in to be looked at or both in and I can't be without my phone or watch. Also this has to be able to be fixed with some kind of patch.

 

Anyone know how to fix this? 

13 REPLIES 13
KevinMpd
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Attached are the examples I am talking about 1 shows what it should look like and then 2 photos showing what it's doing. Screenshot_20200122-140117_Samsung Health.jpg

 

Screenshot_20200122-140055_Samsung Health.jpg

 

Screenshot_20200122-140041_Samsung Health.jpg

 

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Kim29
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I have been having similar issues since I updated my watch, although I have a galaxy watch. I'm thinking it might be a software issue but it is also getting on my nerves and I have not been sleeping for 3 hours a night

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BethChaves
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Same exact situation is happening with my watch and cell. Annoying for sure! Would love to know the fix!
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BC331
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likewise with my Galaxy 46mm, I am walking all night according to my watch and it wont manual take my pulse either

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BC331
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After 2 hours today sep 2020 Samsung have asked for mu watch to repair it. we shall see what happens
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NLV248
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Just got the Fit2 (Feb-2021). I am having the exact same issue. Sad to see people have been having this issue for over a year and Samsung still hasn't fixed it.  

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XC
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Yes, I too have the same issue with my sleep app since the new update a few days ago. All I have is the solid timeline of when I went to sleep and then my wake time. All the stages of sleep are missing. I’ve reinstalled the app a few times now and still no change.  Definitely agree so annoying and frustrating to have this issue and no fix yet. 

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bstove5
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This is STILL a problem with the Samsung health app and my Galaxy S3 watch. Sleep and wake times are usually off by one hour, and frequently take some period of time from one night and move it to the previous night. The really odd thing is that sleep data is 100% accurate on the watch itself, it is only the Samsung Health app where it displays in this bizarre way. This started immediately after the change to daylight savings.

I have found that uninstalling and reinstalling the Samsung Health app will fix the issue.... but only for a few days and then it will return. No permanent fix yet as far as I know.

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mrssand
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I'm having this issue too. I have a S10 phone and S2 watch. I go to bed around 10:30, it shows I go to bed around 1:30 - 2:30. It doesn't record my sleep before that, even on the previous day.

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