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Issues with period tracker on galaxy watch 4

(Topic created on: Wednesday)
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saljayne
Student
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Hey😊 any woman here having trouble accessing the period tracker? So when i go to select cycle tracking on watch it says turn on cycle tracking in samsung health on your phone, i select okay takes me to SH on phone and it wont allow me enter period date also its like its not responding at all them loading circles just going round 😡😭 trying to figure out how the hell to turn on tracking it was already on had the watch since december never had an issue
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Solution
Robin999
Samsung Members Star ★
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Hi, there was an update for the SH app about a week ago, did you get it? If you are already running the latest release, then you could try clearing the app cache.
Settings>apps>Samsung Health>storage. Tap clear data and cache.

Also, have a look at this link for help

https://www.samsung.com/uk/support/apps-services/how-to-use-the-menstrual-cycle-tracker-with-samsung...

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Solution
Robin999
Samsung Members Star ★
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Hi, there was an update for the SH app about a week ago, did you get it? If you are already running the latest release, then you could try clearing the app cache.
Settings>apps>Samsung Health>storage. Tap clear data and cache.

Also, have a look at this link for help

https://www.samsung.com/uk/support/apps-services/how-to-use-the-menstrual-cycle-tracker-with-samsung...
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saljayne
Student
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Hey thank you so much your a gem☺️🙌 yeh the app was upto date, it works now after clearing data and cache yeyyy!!
Robin999
Samsung Members Star ★
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Hey, no problem. Glad you got it sorted.