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Original topic:

icon gearx and S20+

(Topic created on: 20/12/20 15:49)
Tennisurchin
Observer
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Wearables
I have the one UI Beta software on my phone. My icon gearx won't update its software to the latest version and my phone can't even find them to connect although the phone can find my watch. Any suggestions  ?? Help !! 
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9 REPLIES 9
GreyMatter
Smooth Operator
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Wearables
that's why it's BETA, it isn't fully tested and will have bugs, rollback or update to the most recent stable release.
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Blessed4life
Voyager
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Wearables
Hi have you tried unpairing the earbuds from your phones Bluetooth devices then pairing them again?
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Tennisurchin
Observer
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Wearables
Thank you for your advice. I will definitely try that. How would I go about it ?
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Tennisurchin
Observer
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Wearables
Good morning. Thank you for your response. The buds are unpaired now but my phone can't find them when searching for devices to pair with. I'll keep trying.
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Blessed4life
Voyager
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Wearables
Have you installed the galaxy wearable app?
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Tennisurchin
Observer
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Wearables
Yes, it was installed when switching from my previous phone (S9+ .. smart switch) and worked perfectly until yesterday when I tried to update the wearable software. I have just uninstalled and reinstalled the wearable software to see if that helps.
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Blessed4life
Voyager
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Wearables
ok
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Tennisurchin
Observer
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Wearables
I'll let you know if it works. I appreciate your help very much. Thank you.
Tennisurchin
Observer
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Wearables
Unfortunately uninstalling and reinstalling the Wearable software has made no difference. Greymatter (overseer) advised me to rollback to the last stable software (Gearx) but I can't find any way to do it so the earbuds remain useless.
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