icon gearx and S20+

[Tennisurchin]

I have the one UI Beta software on my phone. My icon gearx won't update its software to the latest version and my phone can't even find them to connect although the phone can find my watch. Any suggestions  ?? Help !! 

[GreyMatter]

that's why it's BETA, it isn't fully tested and will have bugs, rollback or update to the most recent stable release.

[Blessed4life]

Hi have you tried unpairing the earbuds from your phones Bluetooth devices then pairing them again?

[Tennisurchin]

Thank you for your advice. I will definitely try that. How would I go about it ?

[Tennisurchin]

Good morning. Thank you for your response. The buds are unpaired now but my phone can't find them when searching for devices to pair with. I'll keep trying.

[Blessed4life]

Have you installed the galaxy wearable app?

[Tennisurchin]

Yes, it was installed when switching from my previous phone (S9+ .. smart switch) and worked perfectly until yesterday when I tried to update the wearable software. I have just uninstalled and reinstalled the wearable software to see if that helps.

[Blessed4life]

ok

[Tennisurchin]

I'll let you know if it works. I appreciate your help very much. Thank you.

[Tennisurchin]

Unfortunately uninstalling and reinstalling the Wearable software has made no difference. Greymatter (overseer) advised me to rollback to the last stable software (Gearx) but I can't find any way to do it so the earbuds remain useless.