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Original topic:

icon gearx and S20+

(Topic created on: 21-12-2020 05:37 AM)
Tennisurchin
Journeyman
Options
Wearables
I have the one UI Beta software on my phone. My icon gearx won't update its software to the latest version and my phone can't even find them to connect although the phone can find my watch. Any suggestions  ?? Help !! 
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9 REPLIES 9
GreyMatter
Voyager
Options
Wearables
that's why it's BETA, it isn't fully tested and will have bugs, rollback or update to the most recent stable release.
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Blessed4life
Helping Hand
Options
Wearables
Hi have you tried unpairing the earbuds from your phones Bluetooth devices then pairing them again?
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Tennisurchin
Journeyman
Options
Wearables
Thank you for your advice. I will definitely try that. How would I go about it ?
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Tennisurchin
Journeyman
Options
Wearables
Good morning. Thank you for your response. The buds are unpaired now but my phone can't find them when searching for devices to pair with. I'll keep trying.
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Blessed4life
Helping Hand
Options
Wearables
Have you installed the galaxy wearable app?
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Tennisurchin
Journeyman
Options
Wearables
Yes, it was installed when switching from my previous phone (S9+ .. smart switch) and worked perfectly until yesterday when I tried to update the wearable software. I have just uninstalled and reinstalled the wearable software to see if that helps.
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Blessed4life
Helping Hand
Options
Wearables
ok
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Tennisurchin
Journeyman
Options
Wearables
I'll let you know if it works. I appreciate your help very much. Thank you.
Tennisurchin
Journeyman
Options
Wearables
Unfortunately uninstalling and reinstalling the Wearable software has made no difference. Greymatter (overseer) advised me to rollback to the last stable software (Gearx) but I can't find any way to do it so the earbuds remain useless.
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