I have a wrist burn from wearing my Galaxy Watch 4

[JayneRhodes]

I need to get someone from Samsung to answer why I have sustained a burn while wearing my GW4.

I don't wear it too tight, I don't train and sweat in it, I woke up the other morning and the watch was hot to touch, on the base charger it was also hot and it would lose 75-80% of its charge from 100% in little over 4 hours.

My pharmacist recommended seeing a GP

[JayneRhodes]

This is the burn

[xSteveuk]

Ouch!
The watch shouldn't get hot
To burn like that
How old is the watch
Try contacting support
It maybe faulty

https://www.samsung.com/uk/support/contact

[AlexTheLion]

Don't wear it again

[ChrisM]

Hi @JayneRhodes 

Are you able to send a Private Message to our team account Sam_UK: https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597? 

(Guide on how to send Private Messages here: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... ) 

[ChrisM]

Hi @JayneRhodes 

Are you able to send a Private Message to our team account Sam_UK: https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597? 

(Guide on how to send Private Messages here: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... ) 

[GalaxyA51user]

Heat caused by watch has burned your wrist. Contact Samsung Support, they will replace your unit.

[Marilouie]

Hi, did you get an answer from Samsung,  I have the same issue. I got it for Christmas and after a week or so I had a red mark (not a rash) that took about a week and a half to go away.

[Beth_S]

Hi @Marilouie. 

Please send a Private Message to our team account Sam_UK: https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597? 

(Guide on how to send Private Messages here: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... ) 

[Ian_Young]

I have also recently started to get a burn after wearing my new Watch 4 for about a month