How to connect watch active 2 to 4g

[Favkb24]

I am unable to connect my watch active 2 to mobile network. Keeping getting error that mobile service is not available in my region.

[Favkb24]

Happy for you. Did you get an error in the beginning while trying to setup? Or it just work for you 

[Screaming_Dead]

Before EE agreed to add the watch to a data plan I had a 4010 error when running the connection wizard. After supplying EE with the EID and IMEI number and waiting a couple of hours, the wizard ran without any errors, but took a long time to complete. 

[LegendaryAced]

I've also got EE to activate the 4G on my Samsung-bought watch.
The trick is to tell them there was internal communication about it yesterday and it is now supported. There is a guide on how to do it in Albert (their internal knowledge system).

All happy here

[Allawish]

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@Screaming_Dead wrote:

Before EE agreed to add the watch to a data plan I had a 4010 error when running the connection wizard. After supplying EE with the EID and IMEI number and waiting a couple of hours, the wizard ran without any errors, but took a long time to complete. 

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Can I ask, were you getting the error about region beforehand?

[Nominal]

Thank you for letting us konw that it can work.

[Screaming_Dead]

No region error, just Error 4010(1055)

[Favkb24]

Yes I am getting error about the region

[Favkb24]

This makes sense I guess the region one is a faulty version or not uk compatible. 

[Chris_UK]

Can I ask how you connected to the mobile network via the wearable app?

I go to the add/manage networks then get the "not available in your region" error, and can't get any further, my esim is activated on OneNumber

[Screaming_Dead]

Hi Chris, I just used the add/manage network but have not had the region error.