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Original topic:

How to connect watch active 2 to 4g

(Topic created on: 21/10/19 15:23)
Favkb24
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I am unable to connect my watch active 2 to mobile network. Keeping getting error that mobile service is not available in my region.

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Favkb24
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@Samantha22 

I suggest you email gmanager.sec@samsung.com. tell him that the latest update did the fix the issue your  having.  It's still showing as not available in your region

 

Make sure you can view your  one number on Vodafone website and its showing as active

 Finger cross and try again 

Nominal
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Well just reset my watch and connected it to a iphone and it now finds Vodafone net work but need them to re activate one number for me.

Just wounder if it's just the full reset thats needed,  anyone tried that?

Samantha22
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@Nominal wrote:

Well just reset my watch and connected it to a iphone and it now finds Vodafone net work but need them to re activate one number for me.

Just wounder if it's just the full reset thats needed,  anyone tried that?


I've done a couple of full resets and then tried linking to Note 10+ which didn't work. 

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Nominal
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Must need to connect with an iPhone then, Vodafone are going to call me tomorrow to reset my one number so see what happens!

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Nominal
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oh well again Vodafone said they would call me at a set time and no call!

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Favkb24
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@Nominal 

Vodafone will not call you. Only a few of their customer service stick to their word. If you did not received a call back request text tell you date and time they will not call you back. 

 

The best thing to do is cancel your one number with them. Once you get that confirmation that everything is cancelled. Set it up yourself u be connected in less than 2 hours. Once they messed up the one number set up they dont know how to fix it. They have to cancelled the account and add you again and this step u can do yourself quicker. 

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Samantha22
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@Nominal

 

Same here, no call back from Vodafone when agreed. 

DD20
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Spent 1 week on calls to Samsung & Vodafone daily, after many hours wasted & arguing my way to speak to senior staff, Samsung & Vodafone staff now say the Samsung Active 2 watch is not supported on the Vodafone network in the UK.., this is not mentioned on the Samsung website when one purchases the Active 2 watch.., im sure 1000's of people have spent hours wasting their valuable time like i have...., this is absolutely unacceptable, & there are laws in the UK that protect consumers against poor service, false information & faulty goods...., i will be putting in a claim against Samsung, & if anyone else wants to claim, please respond & i will pass on details....., if this post is not allowed, or taken down, ive made a copy & will also communicate to the consumer rights group that Samsung does not bother to answer anyone on the forum, but obviously monitors it?

Favkb24
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Anyone paid for their One Number yet? Vodafone just charge me £7.70 for the contract but I was told £7.

 

Website is also showing as £7. 

https://www.vodafone.co.uk/mobile/brands/samsung/samsung-galaxy-watch

 

I do not have the energy to talk to some stupid advisor. How much you are guys paying?

 

Thanks

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Samantha22
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@DD20 wrote:

Spent 1 week on calls to Samsung & Vodafone daily, after many hours wasted & arguing my way to speak to senior staff, Samsung & Vodafone staff now say the Samsung Active 2 watch is not supported on the Vodafone network in the UK.., this is not mentioned on the Samsung website when one purchases the Active 2 watch.., im sure 1000's of people have spent hours wasting their valuable time like i have...., this is absolutely unacceptable, & there are laws in the UK that protect consumers against poor service, false information & faulty goods...., i will be putting in a claim against Samsung, & if anyone else wants to claim, please respond & i will pass on details....., if this post is not allowed, or taken down, ive made a copy & will also communicate to the consumer rights group that Samsung does not bother to answer anyone on the forum, but obviously monitors it?



I too have spent many hours on the phone to both of them & I'm so sick of it. I've just rung Samsung again & spoke to tech support who read a statement that said they are working with Vodafone to resolve it. So thats different to what you've been told. I despair!

 

I'd be grateful if you could you give me the claim details please? 

Have you returned watch, or are you intending to? 

I've returned one originally & got a second one which I still have. 

 

Given that people have managed to connect it to Vodafone using the iPhone workaround the watch is able to connect to Vodafone which is why I'm hesitant about returning it. I don't have access to an iPhone but I'm hoping to next week & I'll give it a go. 

 

I am so angry it's been nothing but trouble from the start when they cancelled preorders so they didn't have to honour the duo wireless charger promotion. Samsung customer service is diabolical, and they certainly don't treat their UK customers fairly in comparison to other countries. 

 

 

 

Samantha22
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@Favkb24 wrote:

Anyone paid for their One Number yet? Vodafone just charge me £7.70 for the contract but I was told £7.

 

Website is also showing as £7. 

https://www.vodafone.co.uk/mobile/brands/samsung/samsung-galaxy-watch

 

I do not have the energy to talk to some stupid advisor. How much you are guys paying?

 

Thanks


I've just checked my bill and its £9.57!!! Wth? I can't even use it! 

 

I am so ***** tired of this whole saga. Like you I don't have the energy to ring right now. I will wait until after I've tried the iPhone workaround. 

Favkb24
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I just called Vodafone while in traffic and spoke to the assistant who now said one number is now £7.70. I told her hell no that is not what I was told or your website So I pointed her to their website and she said she will get back to me between 3-5 working days. I said no way I will wait you go on your website and tell me how much it says. She now said she will refund £0.70 and I be paying £7 as promised. She said that their website failed to update a few days ago so it will be updated soon to show the new price.
So call them and secure you £7 before they change it.
DD20
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You in a Active 2 lte/4g, as Vodafone don't support this watch?

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DD20
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Samsung’s customer support is a liability to Samsung, even their flag store in Oxford St London the staff know near zero about the products, & even less about support.., it’s not normal that a business can get away with this type of attitude & services…., my personal assistant is talking to consumer rights/protection agencies & will tell me tomorrow the best cause of action, I will inform you when I have all the details…., they have messed so many people around & waste so many yours of individuals time, I won’t allow this to continue,  I will have a customer rights agency approached them, but possibly they so use to it they can’t be bothered either…., to add injury to insult, this Samsung forum now spams me 10 emails a day, but they don’t read their own forum, this company re customers service is beyond clueless

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DD20
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You have rghts as a consumer against this type service thats also wasted hours of your time, false information, bad service, fauty product, etc

https://www.gov.uk/consumer-protection-rights

https://www.citizensadvice.org.uk/

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Chris_UK
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I did the iPhone work around, which works.

But its not great that a Samsung phone can't connect your Samsung watch to 4G when an iPhone can....
Samantha22
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@Favkb24 wrote:

@Samantha22 

I suggest you email gmanager.sec@samsung.com. tell him that the latest update did the fix the issue your  having.  It's still showing as not available in your region

 

Make sure you can view your  one number on Vodafone website and its showing as active

 Finger cross and try again 


Thanks for this advice. I emailed earlier this morning so we'll see what happens. 

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Favkb24
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Samsung is high tbh. how can you release a product and not test that it works on the android version of a wearable rather you make it works on IOS version?  or perhaps forgot to enable the feature on android.  They refused to post my review on the watch on the Samsung website.

Samantha22
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@Favkb24 wrote:

Ok people there is light at the end of the tunnel. Things are working for me. I had to put on my QA hat  to solve this. 

 

This is the solution for anyone having "mobile network isn't available in your region" issue

 

1. Make sure vodafone activate your one number and you can see the qr code on the website. Onenumber.vodafone.com  or just do it yourself. If your like me I had to get them to cancel my subscription then do it myself through the website

 

2. Borrow an iphone or if you have one great slot your sim card in restart it and make sure you can make calls and text

 

3. Download  the wearable app from appstore 

 

4. Pair your watch and follow the the setup instruction 

 

5. Test it out that every things works away from your phone

 

6.  Unpair the watch and select to forget the bluetooth 

 

7. Reset the watch  and it will completely die so you have to force reboot by pressing for a long time on the power button and let go it will come one

 It will ask you to select vodafone network so select contract if your on your contract 

 

8. Pair the watch to your android phone and follow instruction. You will still get the region error just skip the screen and complete setup.

 

9. After a few minutes 2 or 5 select mobile data on the wearable app you will see vodafone

 

Your watch will initial show connected via bluetooth. Go to connections on the watch and select networks and choose always on and make sure mobile data is on.

 

Disconnect bluetooth and it will pick vodafone and just work.

 

Goodluck and I hope it works for everyone. It seems Vodafone and samsung has compatibility issue


You are a genius, thank you! Finally got my hands on an iPhone this evening and I now have a fully functioning watch!

 

It's an absolute farce that you can only get it to work using a competitors phone, Samsung should be hanging its head in shame. 

 

I do have a question, I've got an update to install have you done any updates and still have the 4G connection? I do not to mess it up as I'll not be able to use another iPhone till Christmas! 

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Favkb24
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Yes, I did the upgrade to the wearable apps and it did not mess up anything.
Troggy
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The iPhone switch trick worked a charm. Thank you. 4g fully activated and working with Vodafone One Number.

 

Crazy you have to use an Apple device and not Samsungs own.

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