Ok so after another hour on the phone to them they have disabled, reactivated the onenumber service etc and put the EID in again which can take upto 24 hours, but they think it will only be a couple.
Will let everyone know.
I have been with EE before and their customer service is the worst and once in a while, you get lucky to speak to someone nice who is willing to help. I think you have to keep trying and hopefully, you will get a nice tech support. Also, do not explain that you have tried before just pretend its the first time you are calling and ask to activate the service for your smartwatch. This is like a 5mins job. It's just unfortunate with Vodafone because the first time around they did activate the line and I could see the QR Code but couldn't connect my watch to it due to wrong EID number that the support person put through that is according to the tech engineer. mind you this could all be a lie.
Maybe a resolution for some....
I have had the same 4G connection issue with my active 2 watch. Been on the phone to samsung and vodafone for the last 3 days with no luck.
Finally got through to someone at Samsung who knew what the issue was... I advise you all check the back of your samsung watch box... if it says R-NZ.. its likely you were sent the New Zealand version!! This is exactly what happened to me and now I have a replacement order with Samsung for the correct UK version!
Save yourself some time and hassel .... CHECK YOUR BOX and thank me later
My model ends in BTU but it does have "R-NZ" on the back of the box.... (photo below)
It does make sense that R stands for Region....but that could just be a co-incidence.
Anyhow, ordered a new one for delivery tomorrow. Will see if that is any different...
I have not activated it, but the official communication went internally to EE CS earlier today. I would say try over the phone and let them know that the information is available in their internal system called Albert. The plan costs £7 / month with unlimited calls and texts and 10GB data. First 3 months are free.
My onenumber is active if call the number goes to answer phone, but if I go to onenumber and try to login it just times out and saying something when wrong, send a text to it and it sends but goes nowhere, oh and I do not get a text saying I have a missed call, it has apparently all been reset yesterday and they would call me back at 15.00 but no call.
Virgin does not offer esim. Also Vodafone provide virgin services I think.
It's only vodafone or EE that offers esim.
It will be nice to know if the watch works for anyone on EE.