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Original topic:

How do you find out repair info

(Topic created on: 23-05-2022 01:16 PM)
ScoutyPat
First Poster
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Wearables
Hi I have just had this response to a problem
"We have analysed the error logs, and found the display of the watch will turn off immediately after turning on, which indicates that there is a problem with the LCD hardware, Pat. You can book a repair via Samsung Members > Support. ^SH "
How do I find the repair bit and also find out what it will cost as the device only cost £40 and it isn't worth paying more than the item costs to replace
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1 REPLY 1
AshP_
Moderator
Moderator
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Wearables

@ScoutyPat Hi there, you can book a repair by heading to the Members app > Support > Select 'Request service' at the bottom of the page. Alternatively, you can reach out to our colleagues on social media to get your repair arranged. They're available on Facebook, Instagram and Twitter from 9am to 9pm every day. Your watch has a 24-month warranty from the date of purchase but please note that this doesn't cover physical damage. If there is a cost associated with your repair, you'll be notified by our engineers upon inspection.