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Original topic:

Help!

(Topic created on: 24/03/21 20:15)
Linnumaeilmi
Apprentice
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Wearables
I got my new watch 2 days ago and it is NOT counting my steps, I find it very frustrating, never had that problem with my Samsung gear sport. I had to upgrade it as it would not hold the charge anymore. I feel like I have downgraded my watch. Can anyone help please or should I just send it back and get fitbit 💔 

I reset it today and I watched lots of videos but looks like the Samsung has the same issues that they had few years ago!!
6 REPLIES 6
AnneJ
Apprentice
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Wearables
I have had 2 x different versions of fitbit with my former S6. Always issues. Happiest with my Samsung watch on both sides and now on s21. No problems at all amd constant ones with fitbit. Only thing was that I lost a days steps when I switched from s6 to s21. I can live with that! Fitbit lost history every so often, which is frustrating. I really like my Samsung watch/device combination. My watch lasts for about a day, so I charge it at night. Its the active, current about November 2019.
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AshS20
Big Cheese
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Have you allowed all the relevant permissions?
Linnumaeilmi
Apprentice
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Wearables
I have allowed everything and turned off the rowing machine workout as told on the forums. Just so frustrating as I really like the watch 😭 like I said I never had that issue with gear sport but sadly it stopped holding the charge!!
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Linnumaeilmi
Apprentice
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I have note 20 ultra my gear sport worked great but got the active watch 2 days ago and its not counting my steps
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AshS20
Big Cheese
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Weird I have had 3 galaxy watches and all have been amazing there must be some underlying issue if you can't resolve it reach out to samsung, it's either a software bug or maybe the pedometer is faulty in which case you should get a replacement
Linnumaeilmi
Apprentice
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Wearables
thanks will do that!!