20-05-2023 09:23 PM in
Hello.
My galaxy watch 5 pro BT, doesn't detect the first two or three hours of sleeping I activated all the properties required by the sleep tracking feature, such as blood oxygen during sleeping, snore detection, continuous heart rate tracking... I also reset the watch, cleaned the sensors, and wore the watch well as instructed, but nothing changed. IT always starts tracking after two or three hours of sleeping, and if I wake up before completing 3 hours , it does not track anything.
the Samsung Health and the galaxy wearable apps are up to date, the watch is also up to date. My number of steps, heart rate and my sports sessions are always detected correctly. There is only a problem with sleep. I cleared the cache - and restarted my phone and the watch.
The watch was given all permissions required, and the battery for Samsung health app is unrestricted and I have read many tips on the Internet and tried several, but without result.
I also used to activate bedtime mode but unfortunately it didn't make any difference
My phone is Samsung S23 ultra.
Is there a solution to my issue?
21-05-2023 09:58 AM in
21-05-2023 09:13 PM in
Thank you for your reply
Really it's a tragedy
03-06-2023 07:07 PM in
is there any solution to my problem
28-06-2023 06:34 PM in
unfortunately no solution