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GW4 no notifications when wearer has tattoos

(Topic created on: 04-12-2021 07:32 AM)
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rara72
Student
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I have recently been given the GW4 and it does not think I have it on because of my dark tattoos on my wrists. 

If I place the watch on an area that does not have tattoos I get the notifications. 

I cannot switch the option off that says only send notifications when watch is being worn. 
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4 REPLIES 4
xSteveuk
Mastermind
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Hi
This page maybe helpful

Manage notifications on your Samsung smart watch

https://www.samsung.com/us/support/answer/ANS00061433/
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Bobr1384
Pioneer
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That's not going to help the OP in the least. Samsung chose to remove the setting that allows notifications while the watch isn't being worn (or while tattoos make it think it's not being worn) The setting has been there for the last at least 5 Samsung watches. In all their brilliance they removed that basic setting on the GW4. Until Samsung decides to fix the issue with a simple update you won't be able to get notifications. Welcome to the s_hitshow. May wanna buckle up it's a bumpy ride. 

Here's a video showing the issue...(not my video) 

https://m.youtube.com/watch?v=KKMFf9p7Xtk

Bobr1384
Pioneer
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Thread bump until the issue gets resolved. Send an update already Samsung. *****....

rara72
Student
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Do Samsung actually look at these threads?
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