Gear Sport Not Tracking Heart Rate When Exercising

[Stevevdb3000]

Hi, is anyone else having this issue with their gear sport or gear S3?

I have had 3 gear S3's and now changed it to a gear sport and am still getting the same issue. 

When I first went out cycling with the gear sport yesterday, it tracked my HR just fine when displayed in the shealth app but since then it is just showing it go up and then a straight line which is obviously wrong. I think its a software issue. The gear S2 does it fine.

See graph 1st use and then whats happened since - before and after:1st use cycling

2nd use and onwards use

[rcsabalaki]

Woh woh woh... it's started working. I've got an android update installed it restarted both my s8 and my gear sport and now it's working perfectly. I've done 3 different workout and the HR monitor has done the job, measured my pulse. I hope it will stay like this forever and the problem not gonna come back... Maybe guys you should try turn it off wait a little then turn it back both your phone and your watch.

[Andrezao]

Wasn't work for me Sorry!

Last Samsung gadget that I bought 

[Ricky2]

Still not working...

Please can we have an update mods?

[ned7077]

Anyone else get this update?

Gear Sport software update ARG1

[Celiawheelia]

Nope. Not had much luck generally. 

Was hoping there may be a Samsung health gear update that may solve the issue? 

Mods, any updates you know of? 

[Andrezao]

What about do the S.health downgrade for the last or another older version?

What do you think?

[Celiawheelia]

😂  we can't be any worse off!!! 

[Ricky2]

Any update mods? ...again.

[Celiawheelia]

I don't want to speak too soon. But.......

I had a gear update yesterday,Which I installed. 

I have just come home from the gym where I did a treadmill run. I got no HR dropouts and my HR reading reached 190 which I haven't seen via my watch for a very very long time!!! 

Maybe Samsung were listening but not speaking? Maybe it was just a lucky day. 

Will keep an eye out but I have my fingers crossed currently.......

[Celiawheelia]

This is a screen shot of latest update info.....