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Gear Sport Not Tracking Heart Rate When Exercising

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First Poster

Hi, is anyone else having this issue with their gear sport or gear S3?

I have had 3 gear S3's and now changed it to a gear sport and am still getting the same issue. 

When I first went out cycling with the gear sport yesterday, it tracked my HR just fine when displayed in the shealth app but since then it is just showing it go up and then a straight line which is obviously wrong. I think its a software issue. The gear S2 does it fine.

See graph 1st use and then whats happened since - before and after:1st use cycling1st use cycling

 

2nd use and onwards use2nd use and onwards use

 

 

 

 

485 REPLIES 485
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I gave up in the end. moved over to garmin products which are supurb in data recording

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Yeah I agree....  I've not yet purchased a new fitness tracker given COVID-19 and my lack of meaningful exercise.

I was really hopeful a recent (2 days ago) Software update on my watch was going to resolve the issue... but sadly... no.

I'm done with Samsung Gear.

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Observer

Almost the end of 2020 and seems like this is still an issue. My active 2 watch measured my first two 45min  spin classes (I always manually start my workouts) at around 500cals. The last 2 classes I've done it stops at exactly 74 calories burnt. Not possible. My circuit training, walks, bicycle, and yoga all tracks "appropriately" but spin class is not registering and its really unmotivating. I just did the latest update a few days ago and thats when this issue started. Any updates?

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Observer

I was just told by a samsung customer service rep that to measure hr you had to be seated and relaxed and suggested that i should take a mid exercise break if I wanted to measure my hr. Seems a bit rubbish for a sport watch.  The website certainly suggests that i should be able to workout whilst measuring heart rate. Pretty disappointing really.

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In Australia, you would be entitled for 100% refund as the product is not fit for its intended use. You should demand a full refund!
In the meantime, since I got my full refund from Samsung, I've been enjoying my Fitbit Versa 1 and 2. They're fantastic products and work 100% as advertised.

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First Poster

I still have the same issue using Samsung Health (built-in) apps, but is I use Strava it works just fine which says to me it's a software bug not hardware.  I am in Australia but it was a grey-market purchase from Kogan, so that option isn't available to me.

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